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Warranty Policy

Last updated: 25 July 2026

Every product we sell is genuine, new and sealed. This policy explains the cover that applies and how to make a claim.

1. Cover

• All goods carry the minimum warranty required by UAE consumer protection law against manufacturing defects.
• Apple-branded products also carry the manufacturer's own warranty. Because each unit has a verifiable serial number, Apple's warranty can be checked and used directly with Apple as well as with us.
• The warranty period runs from the date you receive the product, or from the date you receive a replacement if the original was defective.

2. What is covered

• Manufacturing or material defects that appear in normal use.
• Products that fail to work as described when you receive them.
• Products that arrive damaged in transit, when reported on delivery or within 48 hours.

3. What is not covered

• Physical damage — cuts, crushing, bent connectors, or damage from dropping.
• Liquid damage, heat damage, or use outside the manufacturer's specification.
• Normal cosmetic wear such as scuffing or discolouration with use.
• Damage caused by repair or modification carried out by anyone other than the manufacturer or an authorised service provider.
• Loss or theft.

4. How to claim

• Message us on WhatsApp +971 56 898 8856 or email support@cablesx.com.
• Tell us your order date, the product, and what has gone wrong. Photos or a short video help us resolve it faster.
• Keep the product and its packaging until the claim is settled.

5. What we will do

Where a claim is valid we will repair, replace or refund, taking into account the nature of the product and how long it has been used. For accessories of this kind, replacement is normally the fastest remedy. If resolving your claim takes more than seven days, you may ask us for an equivalent product to use in the meantime, in line with the Executive Regulations of the Consumer Protection Law.

6. Your statutory rights

This warranty is in addition to, and does not replace, your rights under UAE consumer protection law. If you are not satisfied with how we have handled a claim, email support@cablesx.com and a member of our team will review it personally.