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Refund and Return Policy

Last updated: 25 July 2026

In short: we do not accept change-of-mind returns. We do replace or refund when the mistake or fault is ours — wrong item, faulty product, or damage in transit.

1. Change of mind

Because our products are sold sealed, we do not offer refunds or exchanges if you simply change your mind, order the wrong length or model, or no longer need the item. Please check the product and quantity carefully before confirming your order — we are happy to advise before you buy.

2. When we will refund or replace

We will put it right, at our cost, in any of these cases:

We shipped the wrong item — a different product, length, or model than the one you ordered.
The item is faulty — a manufacturing defect, or it does not work as described.
The item arrived damaged or the seal was already broken.
The item is not as described on this website.

3. How to report it

Wrong, damaged or incomplete orders: tell us at delivery or within 48 hours of receiving them.
Faults that appear later: contact us as soon as you notice, within the warranty period.
Contact WhatsApp +971 56 898 8856 or support@cablesx.com with your order details and a photo.

4. Condition of returned items

For wrong-item returns, the product must be unused and in its original sealed packaging. This does not apply to faulty items, which we accept whether or not the seal is intact.

5. How refunds are made

We collect the item at our expense — you never pay return shipping when the fault or error is ours.
You may choose a replacement or a refund.
Refunds are issued to the original payment method, or in cash for cash-on-delivery orders, normally within 7 to 14 days of us receiving the item back.

6. Orders not yet dispatched

You may cancel an order at no cost any time before it is dispatched. Contact us as soon as possible and we will refund you in full.

7. Your statutory rights

Nothing in this policy limits your rights under UAE consumer protection law. UAE law does not require retailers to offer change-of-mind returns, but it does give you the right to a repair, replacement or refund for goods that are defective or not as described — and this policy honours that. If you are not satisfied with how we have handled a claim, email support@cablesx.com and we will review it personally — we want to resolve it with you directly.